For many domestic and commercial cleaners, holding keys is part of the job. It lets you clean while the client is out, which suits everyone. But it also places a real security responsibility on your shoulders.
The real cost of a lost key
If you lose a key, the cost is rarely just a replacement cut. The bigger issue is that the security of the property may now be compromised.
Many clients, and their own insurers, will insist that locks are changed if a key is lost and could be linked to the property. For a commercial building with a master key or electronic access system, that can be very expensive.
Golden rules for key security
- Never label keys with addresses. A lost key with an address tag is an open invitation. Use a colour or number code instead.
- Keep a key log. Record who has which key, and when it was signed out and returned.
- Store keys securely. When not in use, keep them in a locked cabinet or key safe, never on a car dashboard.
Does your insurance cover it?
Standard public liability policies often exclude loss of keys, or limit the cover significantly. Some pay for the key but not the lock replacement.
Loss of keys cover can pay for replacement keys, replacement locks and, depending on the policy, costs such as resetting alarm or access systems. Check the limit is high enough for the most expensive site you hold keys for. See your legal responsibilities on client premises for the wider picture.
Do not risk your reputation on a lost key. Get a quote that includes loss of keys cover.